FAQs

We review your prescription and, on your behalf:
  • - Arrange for a Canadian physician to review your medical information and issue a Canadian prescription when appropriate.
  • - Have the prescription filled by a Canadian pharmacist.
  • - Coordinate the purchase, processing, and delivery of the medication to your address.
All services are included in the final price displayed at checkout. A $10 shipping fee applies to orders under $100. Orders over $100 qualify for complimentary shipping. Further details are provided on our Home page. Effective September 1st 2025, a mandatory 35% U.S. tariff is applied to the total purchase amount for all cross-border shipments. This charge is included in the final total shown at checkout or on your invoice.
Yes. A Canadian physician must first review your medical information and approve the prescription under their Canadian license before it can be filled in Canada.
We require the following completed forms:
  • - Release Form
  • - Medical History Form
  • - Prescription Order Form
  • - Your original prescription
  You may mail the prescription or ask your physician to fax it to us. If appropriate, you may request a prescription with refills for up to one year.
Dispensing fees are already included in the stated price of the medication.
No. Some medications available in the United States are not available in Canada.
A generic medication is approved to contain the same active ingredient and provide the same therapeutic effect as the brand name version. Generic medications are available once the original manufacturer’s patent expires and must meet the same regulatory standards as brand name products.
Orders generally require approximately 12 business days for delivery within the continental United States, and 6–8 weeks for locations outside the continent, once all required forms and a valid prescription have been received.
You may request up to a six-month supply if your prescription authorizes this quantity. Refills can be processed when they become due.
We accept VISA, MasterCard, and AMEX. For faxed or mailed orders, certified cheque or money order is accepted. Personal cheques are not accepted.
We cannot process insurance plans issued outside Canada. However, we provide receipts that you may submit to your insurer.
Yes. A valid prescription from a physician licensed to practice where you reside is required. You may mail the original or have your physician fax it directly to us
We do not dispense controlled substances or narcotic medications. Our service focuses on medications used for ongoing medical conditions
Canadian physicians and pharmacists must review your medical information to ensure the medication is appropriate and safe. They may contact your physician if needed. The release form allows us to coordinate care on your behalf.
Canada maintains stringent regulatory standards for all medications. Many products are identical to those sold in the United States. Some may differ in name or appearance but contain the same active ingredients and are approved by Health Canada. We only supply medications that have an approved version in your country of residence.
Differences in patent legislation may allow generic products to be available in Canada earlier than in other countries. These medications provide an approved alternative to their brand name counterparts.
Canadian generic medications are produced by manufacturers regulated under the same standards as brand name products. Common manufacturers include Apotex, Auro, Genpharm, and Pharmascience.
Some medications are not suitable for international fulfillment, and in certain cases, the Canadian version may not provide an advantage for patients in other countries. For these reasons, not all medications are offered.
We cannot accept transferred prescriptions from outside Canada. You must mail the original prescription or have your physician fax it to us.
We do not participate in CIPA, MIPA, PharmacyChecker, or LegitScript. These are voluntary, fee-based programs and are not required for operation. ThriftyMedsNow is licensed by the College of Pharmacists of Manitoba, which is the mandatory regulatory authority for Canadian pharmacies. We are also a member of the Better Business Bureau (BBB). As a Canadian business, we cannot be licensed by NABP or VIPPS, as those programs apply only to U.S.-based pharmacies.
No. Online pharmacies operate in various countries. ThriftyMedsNow operates entirely within Canada.
No. Some online pharmacies source products internationally. We dispense medications that are approved for use in Canada.